2. What information does Lauren Emma PT have about me?
When you participate in or sign up to any sessions, activities, classes, newsletters we may collect and store personal information about you. Depending on how you are engaging with us this can consist of information such as:
telephone or mobile number
date of birth
medical conditions (within reason)
still and moving pictures
By submitting your details, you enable us to provide you with the information regarding the services that you have selected and provide a safe environment to train in.
3. What are cookies and how do you use them?
4. How will you use my personal information?
We will use your information for a number of purposes including:
to provide you with information about our products, services and activities and to deal with your requests and enquiries, including complaints
for 'service administration purposes', which means that we may contact you for reasons related to the service r activity you signed up for (e.g. invoices, or change of details regarding your Personal training sessions etc.)
As and when we need to use your personal information for reasons other than the ones outlined above, we will ensure that we notify you first. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information other than those listed above.
Lauren Emma PT does NOT share your personal information with any third parties for marketing purposes. We do NOT sell your data, and neither do we buy data from third parties.
5. Lauren Emma PT may contact you:
in relation to any service or activity you have signed up for in order to ensure that we can deliver the services to you
to remind you of important deadlines and/or renewal notifications
in relation to any correspondence we receive from you or any comment or complaint you make about our services
to occasionally market products or services that we think may be of interest to you
We will not hold more information than required and will ensure all personal data is kept up to date and used only for its specific purpose(s) as outlined above.
6. What if I do not want data stored or contact regarding products, services or events?
You have the right to ask us not to hold or use personal data however this would mean we may not be able to provide you with the full range of services available.
You may opt-out of any personal data being stored and must give consent to any correspondence you wish yo recieve from Lauren Emma PT.
Please note consent is not required for us to contact you regarding sessions you are booked for (invoices, updatesm cancellations etc.) or regarding any enquiries you may have contacted us about as these fall under legitimate interest (please see below).
7. Legitimate interest
We may hold or use personal data on the grounds of ‘legitimate interest’. In simple terms this means we can process personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. This includes information we are legally required to store even after a request to be forgotten:
Names and postal address related to invoices (MUST be kept as it is required for HMRC legal tax purposes)
Medical information is sensitive data and held on the grounds of legitimate interest. This data will be erased after request to be forgotten, or at any time if it becomes irrelevant
8. Taking, storing and using images
Consent is always required before any photograph can be taken, stored or used and all are given the option to give consent for still or moving images to be taken and used in terms of marketing on:
Flyers and posters
If consent is given for a still or moving image to be used for any of the external marketing purposes, please be informed that these are public domains and can be viewed by anyone.
Any images are stored electronically on a secure computer system. Any folder containing stored images has restricted access and held in password-protected folders.
At any time consent can be withdrawn to the taking, storing or use of images by contacting email@example.com
9. How long will Lauren Emma PT keep my personal information for?
We keep the information we hold about our clients for as long as is necessary to deliver the services we are providing you with. After leaving the service we will keep any necessary data stored securely for one year after current use before deletion in the correct manner.
10. Where is the information stored? And how is it protected?
Lauren Emma PT use a variety of procedures and secure technologies to help protect your personal information from unauthorised access, use or disclosure. We store personal information you provide to us on a secure, password protected, database only accessed on our secure computer system.
Data is occasionally stored on services provided by trusted third party service providers with which we have entered into data processing agreements with.
11. Your rights
When asked to submit personal data for enquiries there will be an option for you to select which types of communications you consent to receiving from Lauren Emma PT, and in some cases how you wish to be contacted. You have the right to change your preferences or opt-out of consent at any time by contacting us at firstname.lastname@example.org
The accuracy of your personal data is important to us and you hold the right to update any information held by us. Please help us keep our data records up to date by notifying us of any changes at email@example.com
Under the General Data Protection Regulation you have the right to request full access to any personal information held about you, if you wish to make a Data Access Request or if you would like to request the right for Lauren Emma PT to delete any personal data stored about you, please contact firstname.lastname@example.org. You must provide description of what information you wish to see alongside proof of identity.
If you ask for data to be removed, please note we may have a lawful reason to hold or use personal data which does not require consent, such as on the grounds of legitimate interest. In this case we will keep the minimum amount of information required to ensure we adhere to your request.
12. This notice
This notice may be updated from time to time. If updated any substantial changes that affect your rights will be communicated directly to you as far as reasonably practicable.